Contact
Updated 2026-10-31 · 3 min read
How to reach Qianling Tech about SortReceipts, and what to include so the first reply can actually solve the problem.
The address is support@qianling-tech.top.
SortReceipts is run by a small team, and every message is read by a person. There is no phone line and no live chat, because there would be nobody on the other end during most of the day.
What to include
A message that names one problem and includes the account email gets answered in one round. A message without them usually costs two.
- The email address on your account.
- What you did, and what happened instead.
- A screenshot if the problem is visual.
- For billing: the date, amount and currency of the charge.
How fast we answer
We aim to reply within two business days. Billing problems and account deletions are handled first.
Deleting your account
Send the request from the address on the account to support@qianling-tech.top. We confirm by email when the records and images are gone.
Single receipts can be deleted in the app without waiting for us.
Security reports
If you find a vulnerability, use the same address with the subject line Security. Please describe the steps and give us a chance to fix it before publishing.